We’re passionate about getting your hair just right. If you’re not fully happy with the result, please contact us within 2 weeks of your appointment so we can assess and resolve the issue together.

We do not offer refunds, but we’re committed to making sure our standards stay sky-high. Complaints raised outside of this 2-week window may not be eligible for correction.

To raise a concern, simply email us or call the salon, and we’ll arrange a time to see you.

Thanks for trusting us — we’re here to make sure you leave feeling like your best self.